Support Requests

[Admin1]

Enter any questions here, we will respond ASAP.

[Sue@Home]

:!smiley_a Hi you guys how do you get on a team. Regards, Sue

[Lady Bump]

:wave: Sue
You will need a password to use when filling out the info for team changes or entering a new one. Plenty of teams to choose from on the list or jump in one that hasnt already 4 members.
Email support@pokiemagic.com and password will be sent to you. this is the link, then to use https://pokiemagic.com/secure/hsdetailschange.php?reset=1

[Sue@Home]

Thanks Julie I will see how I go.:15cool: :15cool:

[Bugs]

Are the the eagle slots highscores going to be reset?

[Jarmodi]

think admin advised no.... lester:MISSIN~18 why not having any luck....

[Jarmodi]

how to get a good score....after reset..:MISSIN~18 :MISSIN~18 :lmaoblue: :lmaoblue:

[Jarmodi]

Hello have tried to regrister totem treasure six.... code is there comes up with unable to reach ... contact support, yet all other versions of this game all codes went in okay..... also it has happened with barons 6 all other versions of baron regristered okay.....

[Nina]

Hi I am after the new D/L engine can anyone help

[Macoz]

Enter any questions here, we will respond ASAP.


At exactly what time is the reset going to occur today ?

:3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3:

[Peter Vic]

The big A watch may have stopped....

P....

[Admin]

At exactly what time is the reset going to occur today ?

:3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3: :3rofl3:

Yep thats spot on :hyper:

[Kitkat]

the font is too small on my screen - can you re-type that in bold size 7 please:w7: :w7: :w7:

[Peter Vic]

Big A - as much as all the maxi jckpots are good - think you may have an issue...
(maxi jackpot showung "must go off before 100,000" on jackpot page & not showing list of current players either..)
Am more than happy if you leave it like this....



Cheers, Peter..

[Peter Vic]

At least everyone else playing benefits...hehehehehe

Peter..

[Peter Vic]

Looks ok now......

[Annsheree]

Admin,
In Tuts my little boxes for credits bet, won etc are blank. I can't seem to find the thread im looking for, but i'm sure there was some buttons we need to push to correct that?
Cheers :wave:

[Admin]

Ensure only that game is open, then press SHIFT+F9 and after the message pops up, restart.

[Michael@ton]

Big A, will Shift F9 harm other games if you don't stop them, whilst repairing one game, as you suggested to turn them all off, I didn't read that bit and went ahead and did it on one game while 2 were minimized, then once repaired and running I maximized each of the other 2 games in turn and repaired them, in case I had done something to them, when all was said and done, all three games were working fine, I haven't ruined their insides have I????? :smirk: :smirk: :smirk: :smirk: :smirk: :smirk: :smirk: :smirk: :smirk:

[Nina]

:huge: I would like to know how to prepurchase the games before they are released can you advise me how to do this :cheers:

[Michael@ton]

Lyn on the downloads page there is a box where you can enter your email address, you will receive advance notice of new games and when they may come out, it helps me to budget for my new games. :thumb:

Apart from that, although he is extremely busy Adam at support@pokiemagic.com is a genius and will help you with all sorts of problems.

Hope that helps, the Monster (Michael). :wave: :wave: :wave:

[Michael@ton]

Ann, are you trying to use reverse physcology on all of us with that signature, so you DON'T KNOW WHEN THE NEW GAMES ARE COMING OUT. :laughing: :laughing: :laughing: :laughing: :laughing: :laughing: :laughing: :laughing: :laughing:

[Nina]

:w7: Thank you very much Michael,thought i had done that but will try again i am trying to preorder and pay for PG but am not getting very far :banghead: :banghead: :banghead: Thanks again :cheers:

[Sue@Home]

Admin, when I play Baron Bonanza it keeps on changing from 30000 credits that I am playing to 300 credits does not happen all the time, just when I am getting a big win, Please Help.

[Admin]

Admin, when I play Baron Bonanza it keeps on changing from 30000 credits that I am playing to 300 credits does not happen all the time, just when I am getting a big win, Please Help.

This has never been reported previously by other users. What happens when you manually try to increase or decrease the credits bet whilst a feature is current?

[Sue@Home]

When I click on the credits, while feature is running it goes back to the 30000, it is when the feature happens the problem starts.

[Tigerlilly]

I have noticed a few times whilst auto playing BB that the credits have dropped back to 300. I thought maybe it was resetting itself to $10 bet when it was opened and I had not noticed, but maybe it is happening when the game is actually running.

[Blanche]

I've had it happen to me, Admin, on the 5 reeler Baron...goes from $200 back to $2.00. Thought it might have been caused by using Options - Ultra Fast to scoot between features as it lies above the bet amount. Couldn't think of any other cause, but have to watch it carefully as it seems to change back at will.

[Tigerlilly]

I was just playing BB6SE on 30000 and left the room and came back and it was back to 300. I just tried something then, and if you select, or if the bottom left plane is selected, once the feature has started, the credits change to the lowest bet unit. The area for selection around the bottom plane must interfere with the lowest bet unit. I am running the game in a window if that helps.

[Bugs]

I was just playing BB6SE on 30000 and left the room and came back and it was back to 300. I just tried something then, and if you select, or if the bottom left plane is selected, once the feature has started, the credits change to the lowest bet unit. The area for selection around the bottom plane must interfere with the lowest bet unit. I am running the game in a window if that helps.

This could be the solution,when you select the bottom left plane just click the top part of the plane,That's what I've done.

[Blanche]

That sounds like a fix- it! Thanks guys, will try that:thumb:

[Sue@Home]

Hi Les and Admin, that will not help my problem as it does it when I have not touched any plane, just as the feature is on and the baron page goes back the credits show 300 only when I have over a large win say about $400,000

[WHIPMASTER]

Hi, When I Am Playing Aztec Inv. Or Pirates Gold Or Tuts Treasure All S.e. When I Win A Jackpot I Must Every Time To Choose The Boxes To Reveal The Jackpot For Every Time. I Wonder If There Is Any Way To Change That Action And Become Automatic As Many Other Games.


Thanks

[Michael@ton]

Dimitris one most but not all games, if you select Autoplay and minimize the time to 1 second, then the PC will turn the Maxicash Jackpot boxes oves for you, some games like Aztec and Tut's, not sure about Pirates just yet don't work the same they have to be done manually from my experience.

It is a great point you bring up as you cannot let those games run by themselves and it becomes frustating, I am not worrie too much about Maxicash, but it puts a hold on that game playing by itself, some help would be appreciated both for Whipmaster and Pocket Monster, surely someone knows a bit more than I do. I know these are the new type of game but they were all thoroughly tested and I didn't notice it on Pirates, maybe someone else did.

[Koolicks]

i need help, the little bit down the bottom of a SE game where it tells you who has won a link is over lapping in places is there anything i can do to fix it ? any help would be great :):):)

[Patrick]

i need help, the little bit down the bottom of a SE game where it tells you who has won a link is over lapping in places is there anything i can do to fix it ? any help would be great :):):)

I have this happen as well

[Michael@ton]

:15GDAY: Nessa, perhaps because of the influx of members and it appears most of them are playing the Linked Jackpots, and why not it's a good way to have FUN, what I'm suggesting is that there are so many winners that they are overlapping each other, I hope I have understood the question.:brow: :brow: :brow:

But I certainly know it is a problem when someone gets a Jackpot and it flashes across the screen whilst you are playing Tut's and the Ruby's are being shown and you miss the bottom portion of the screen (when minimized) and have no idea where the bottom Rubies are, is there a way out of that dilemma?? :bert: :bert: :bert: :bert:

[Koolicks]

no. what i meant is the words overlap. on my mothers computer they are fine and dont overlap, but on mine they do and my computer is the newest one out of them. is there anything that i can do from here to fix the problem?

[Bugs]

I think you might have to put up a screen shot so the correct problem can be seen

[Admin]

no. what i meant is the words overlap. on my mothers computer they are fine and dont overlap, but on mine they do and my computer is the newest one out of them. is there anything that i can do from here to fix the problem?

Its caused by punctuation in the scrolling banner on certain pc configurations. To limit the effect the server is sending out modified data with less commas etc, but there are still fullstops in some game names, which will cause the problem to recur.

[Koolicks]

thankyou admin :):)

[Patrick]

Its caused by punctuation in the scrolling banner on certain pc configurations. To limit the effect the server is sending out modified data with less commas etc, but there are still fullstops in some game names, which will cause the problem to recur.


Thanks for explaining:MISSIN~18

[Mystic Dolphin]

Does anyone else have the problem of the autoplay cut off not working properly on some of the games such as aztec, pirates gold, totem 2 and dragon dollars? At present i have to have autoplay turned off after every feature

[Kaye]

Does anyone else have the problem of the autoplay cut off not working properly on some of the games such as aztec, pirates gold, totem 2 and dragon dollars? At present i have to have autoplay turned off after every feature

Asked that question myself the other day - answer was that newer games have the autoplay feature cutout after a jackpot win because some players wanted it!!! If you mean after a win, go to game options and change your cut-off amount to a much higher amount - hope that helps you, did me.:laughing: